Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- How do I install the latest version of the ILLiad Client?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I'm getting an error when I try to print in ILLiad, why is this?
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
- What to Change When Updating DeliveryLocations Values in ILLiad ( created Mon Mar 17, 2025 )
- ILLiad is getting a Microsoft Edge error ( created Tue Mar 04, 2025 )
- Does the ILLiad Database Manager have a log? ( created Wed Jan 15, 2025 )
- How to Update SSO Certificates for use with the ILLiad SAML Module ( created Tue Dec 24, 2024 )
- Why do some ILLiad users lack user information from SAML (stub accounts)? ( created Mon Dec 16, 2024 )
- Why does a request I processed in ILLiad still showing up as Considering in WorldShare ILL? ( created Wed Nov 20, 2024 )
- ILLiad web pages cannot be accessed and result in a 503 server error ( created Mon Nov 04, 2024 )
Recently updated articles
- I changed our borrowing/lending renewal dates, but the new date is not applying? ( updated Fri Aug 15, 2025 )
- Can ILLiad Web Circ or Web Reports be made to accept EZproxy Remote Authentication Credentials instead of ILLiad credentials? ( updated Fri Aug 15, 2025 )
- How can I check which version of ILLiad I am running? ( updated Fri Aug 15, 2025 )
- Editing Lending Web Pages ( updated Fri Aug 15, 2025 )
- After DOCLINE updated to 6.2.50, I get a javascript error when importing requests in ILLiad. ( updated Fri Aug 15, 2025 )
- How do I process Doc Del Article Requests to scan later? ( updated Fri Aug 15, 2025 )
- How to expand the footer in the new ILLiad web pages ( updated Fri Aug 15, 2025 )
- How many licenses does a hosted ILLiad site have ( updated Fri Aug 15, 2025 )
- A staff member who was a contact for ILLiad and WorldShare is retiring, where do we need to update our contact information to reflect this? ( updated Fri Aug 15, 2025 )
- Can I add a Status tag to the logon.html Web page? ( updated Fri Aug 15, 2025 )
- How can I set up a Group of ILLiad lenders that lend for free? ( updated Fri Aug 15, 2025 )
- We are trying to send a Borrowing request in ILLiad, but get a JDBC batch error ( updated Fri Aug 15, 2025 )
- How do I clear the 1061 error that says Connection Manager cannot be restarted? ( updated Fri Aug 15, 2025 )
- Can our librarians work from home when we are an ILLiad OCLC Hosted site? ( updated Fri Aug 08, 2025 )
- I have forgotten my password for the ILLiad client. How can I regain access? ( updated Fri Jul 25, 2025 )