Why do my ILLiad statistics change depending on the Groups selected?
Applies to
- ILLiad
Answer
In some ILLiad Web Reports, searches can filter requests by Location or Groups. When choosing a Group, the report will collect the totals from each Group. If a transaction is within multiple Groups, the report will count it multiple times. By comparison, when "All" is selected, the report skips the group filter and each request is counted only once. This includes requests from libraries not in any group, so it is an accurate count of total unique requests.