When can you use the Undo Shipped Feature in ILLiad?
Applies to
ILLiad versions 9.0 and older
Resolution
The feature is only available in 9.1 or above. If you need to correct an item that was shipped by mistake, you can use the 'undo' shipped feature before 11:59 pm that day, or until the borrowing library marks the request as received. Once an item has been marked as received, you cannot use the Undo Shipped feature.
To undo ship an item, click the Undo Shipped icon located on the OCLC ribbon of the Request form. This returns the OCLC status to CONSIDERING.
Additional information
Undo Shipped does not refund any IFM charges. You will need to log in to WorldShare ILL and follow the steps in this help article. Manage IFM