Connexion client crashes without error when attempting to search

Symptom

• When users open Connexion client no error appears, but when they attempt to search the program crashes with no error.

Applies to

• Connexion client 3.1

Resolution

Confirm that the folder structure under the following directories is not hidden and the user attempting to search has full write permissions on the folders and files in them.

C:\Users\<user>\AppData\Roaming\OCLC\

C:\Program Files\OCLC\

C:\Program Files(x86)\OCLC\

Usually, an administrator on the machine can do this inside Windows Explorer by right-mouse clicking on the OCLC folder, selecting Properties > General and setting the Read-only and Hidden attributes to unchecked.