Featured Librarians' Toolbox Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles that apply across multiple OCLC products and services.
Most viewed articles
- How can I get past Invalid Login errors when logging into WebJunction?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- Why did OCLC discontinue OCLC Classify?
- What encoding format should I use, ISO8859 1 or UTF-8?
- How do I request a new authorization or update an existing authorization?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- How much does it cost to participate in the WorldCat registry?
- How do I find my library's WorldCat Registry ID?
- I am getting an error that says Open for write: permission denied and file transfer failed
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- I see only a blank screen when I login to WorldShare.
- Is there a way to test patron loads?
- WebJunction login issues with new account
- How do I request a VPAT for an OCLC product?
- How many records are in WorldCat and other OCLC statistics
Recently created articles
- How to see the number of original WorldCat records a user has contributed via Connexion ( created Mon Sep 14, 2026 )
- Resolving VIAF URI's ( created Thu Sep 10, 2026 )
- How can I delete a Community Center Discussion post that I posted? ( created Wed Aug 26, 2026 )
- How do I update the WorldCat Registry profile without a WorldShare account? ( created Tue Aug 25, 2026 )
- Why is my automated SFTP transfer to OCLC suddenly failing? ( created Wed Aug 19, 2026 )
- My institution is updating its website/email address domain. What do I need to change in OCLC systems? ( created Thu Jul 30, 2026 )
- WebJunction course says "This course is currently unavailable to students." ( created Fri Jul 24, 2026 )
- How can I request OCLC merchandise or swag to distribute to the staff, faculty, or students at my university? ( created Thu Jul 09, 2026 )
- How do I access our consortium's COUNTER 5.1 data on LibLynx? ( created Tue May 05, 2026 )
- Do I need to ask for permission to reuse or reference content from WebJunction? ( created Wed Apr 22, 2026 )
- As a library manager, how do I assign WebJunction courses to my direct reports? Is there a way to track my employee's progress in WebJunction? ( created Tue Apr 07, 2026 )
- Troubleshooting PaySafe payment failures in WorldShare Management Services (WMS) ( created Mon Apr 06, 2026 )
- Emails from the OCLC Community Center aren't being delivered to my inbox ( created Mon Mar 30, 2026 )
- Can I create a report that shows all of the libraries that hold a specific item? ( created Mon Mar 09, 2026 )
- Can OCLC contribute VIAF information by request? ( created Thu Feb 19, 2026 )
Recently updated articles
- How can I contact OCLC about using the OCLC Conference Center? ( updated Wed Nov 04, 2026 )
- How do I setup third party cataloging or record processing? ( updated Mon Oct 26, 2026 )
- Why Is Cover Art Still Incorrect After Updating the Standard Identifier? ( updated Mon Oct 26, 2026 )
- Can I create a report that shows all of the libraries that hold a specific item? ( updated Thu Oct 22, 2026 )
- How to generate a list of uniquely held titles (titles with only one holding) ( updated Tue Oct 20, 2026 )
- I've used WebJunction before but don't know my username or can't recover it ( updated Mon Oct 05, 2026 )
- How should I be formatting our IP Addresses in the OCLC Service Configuration? ( updated Mon Sep 28, 2026 )
- My WebJunction account confirmation link isn't working ( updated Wed Sep 16, 2026 )
- I'm about to leave the library. How do I pass my OCLC permissions to someone new? ( updated Mon Sep 14, 2026 )
- How do I create a .har file to supply diagnostic information to OCLC Support? ( updated Mon Sep 14, 2026 )
- How to see the number of original WorldCat records a user has contributed via Connexion ( updated Mon Sep 14, 2026 )
- Do I need to add to the Authorized Users section in Service Configuration? ( updated Fri Sep 11, 2026 )
- How to unenroll from a WebJunction course ( updated Thu Sep 10, 2026 )
- Resolving VIAF URI's ( updated Thu Sep 10, 2026 )
- When I log into Service Configuration the page doesn't load or a tab is missing ( updated Tue Sep 08, 2026 )